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IT operations beyond ticketing

One platform for connected IT operations

Run service operations, assets, people, software, vendors, contracts, infrastructure and IT intelligence from one connected platform.

Work Queue

Your operational focus for today — urgent tickets & tasks due now

Today
18

Active Tickets

3 urgent

5

Overdue Tasks

Needs attention

12

Due Today

2 blocked

Open Tickets

18
SLATKT-4992

Production database cluster unresponsive

URGENTIN PROGRESS
SK
Sarah K.
TKT-4988

Need Adobe Creative Cloud license for new designer

MEDIUMOPEN
Unassigned
TKT-4981

Guest Wi-Fi down in Building B

HIGHIN PROGRESS
Mike T.
Platform Architecture

One platform.Every part of IT connected.

Stack-Ops brings service, assets, people, software, vendors, infrastructure, and intelligence into one connected operational system.

01/08
SERVICE

Service Operations

Tickets / SLA / Tasks / Knowledge

Run internal IT support with complete operational context around every request, response commitment, task, and resolution.

Tickets & requests
SLA management
Tasks & ownership
Knowledge
Explore Service Operations
One operational data model
Employees, assets, tickets, software, vendors, contracts and infrastructure remain connected instead of becoming isolated records.

Connect every request to the records behind it

See the employees, assets, licenses, vendors, contracts, renewals, and tasks tied to each ticket.

One system for everything behind a request

Follow the relationships between requests, assets, employees, vendors, contracts, and renewals.

Connected modules

Asset & Inventory

Track assets from procurement to assignment, renewal, and retirement.

Hardware
Devices
Software
Licenses
Accessories
Peripherals
Consumables
Supplies

Employees & Vendors

Link people and providers to requests, assets, ownership, and access.

Employees
Profiles
Contractors
External users
Vendors
Providers
Access
Permissions

Contracts & Renewals

Track subscriptions, AMC coverage, warranties, vendors, and renewal dates alongside the assets and services they support.

SoftwareAMCWarranties
ERP Provider ContractRenewing

15 days remaining

Vendor ContractsActive

6 months remaining

Subscription RenewalEvaluating

Trial ends soon

A connected asset record

Take one MacBook Pro as an example.

It is not just a row in a spreadsheet. It has a detailed history, financial footprint, and operational context. Stack-Ops turns every asset into a connected record instead of another investigation.

The Traditional Trail is Fragmented

Old Way

Vendor & Finance

Purchase orders, Invoices, Supplier emails

Old Way

Specs & Docs

Hardware specs, Warranty PDFs, Manuals

Old Way

Software & Licenses

Subscription terms, Seat counts, Renewal dates

Old Way

Support Context & Tickets

Email threads, Jira tasks, Zendesk tickets, Slack chats

Old Way

People & Ownership

Word handover forms, HR spreadsheets

Old Way

Lifecycle History

Repair logs, Status changes, Upgrade approvals

From investigation to resolution

Stack-Ops keeps the evidence, costs, tickets, and ownership trail together.

Your IT team can answer the next question from the asset record instead of searching across files, inboxes, finance folders, and separate tools.

MacBook Pro 16" M3 Max

Asset Details & History

Status

Assigned

Active

Assigned To

Alex Mercer

alex.m@acmecorp.com

Warranty

845d

days remaining

Attachments

4

Components

2

Licenses

Asset Information

Asset Name

MacBook Pro 16" M3 Max

Type

Hardware > Laptops

Serial Number

C02XV5ZQJ1GJ

Manufacturer

Apple

Model

A2991

Status

Assigned

Purchase Date

Nov 15, 2023

Warranty Expiry

Nov 15, 2026

Ready to see the full picture?

Explore the interactive portal and discover how easily you can manage complex asset lifecycles, licensing, and support tickets in one unified view.

See portal in action
Service Map - CMDB

See the business impact behind every IT dependency.

Stack-Ops connects the technical layer to the services people rely on. Before a change is approved or an incident is escalated, your team can see what is affected and who needs to act.

Map every dependency

Connect services to applications, databases, servers, and network assets.

Understand impact early

See direct and downstream risk before a change or incident reaches users.

Act with shared context

Give infrastructure, application, and service owners the same operational view.

A live dependency story

One technical event. Clear business context.

Impact analysis

If the DB Server is patched tonight, who needs to know?

SQL and SAP are touched first. Payroll becomes the business service at risk, before a user ever reports an issue.

3

Affected

2

Levels

Coordinate the change with database, ERP, and payroll owners.

Integrations

Connected to the platformsyour business already uses.

Stack-Ops connects identity, cloud, workplace, communication, directory, and ERP systems so your IT team can work with more context from one operational platform.

Microsoft 365 logoMicrosoft 365
Azure logoAzure
Microsoft Entra ID logoEntra ID
AWS logoAWS
Google Cloud logoGoogle Cloud
Google Workspace logoGoogle Workspace
Gmail logoGmail
Microsoft Outlook logoOutlook
Microsoft Teams logoTeams
Microsoft Windows logo for Active DirectoryActive Directory
SAP logoSAP
Odoo logoOdoo

Recognizable platform connections keep Stack-Ops anchored to the systems customers already trust.

Explore integrations
Security & Trust

Protecting the data behind your IT operations.

Stack-Ops is built to safeguard the connected records your IT team relies on — including tickets, assets, employees, vendors, contracts, cloud environments, and identity-linked workflows.

Enterprise trust posture

Protection follows the operational record.

Security and governance should not sit beside the work. They should travel with the ticket, asset, employee, vendor, cloud resource, and contract records your team uses every day.

AuthenticationAccessAuditData protection

MFA

Strengthen account access for administrative and operational users.

Role-based access

Limit what each user can view, change, approve, and administer.

Audit history

Keep traceability around important platform and record activity.

Tenant isolation

Scope application records and access to the organization they belong to.

Encrypted communication

Use TLS-protected communication for data moving through the platform.

SSO & directory integration

Connect Microsoft, Google, and directory-backed identity paths.

Review the Stack-Ops Trust Center

Find security practices, data handling information, privacy, and governance documentation in one place.

Explore Trust Center
Your IT team deserves better tools

Get one workspace that connects the work.

Stack-Ops gives every ticket the context it needs — linked to assets, people, vendors, and history.

Free 14-day trial. No credit card required. Cancel anytime.

Centralized visibility across tickets, assets, and renewals
Faster answers — no more switching between tools
Clear ownership of every record and follow-up
Less manual work and missed handoffs
Smarter planning from renewals and support patterns
Operational control with full context and history